I’ve just been told that the proprietor of one of our listings has been prosecuted and sentenced. The owner
“falsely described two holiday rental properties near Ross on Wye namely Brynheulog as having a ‘Tourist Board 4*’ rating and the ‘Old Limekilns / Old Kiln’ as having an ‘AA 4* rating’, which she knew to be false. Numerous complaints were also made about her attitude and behaviour to guests.”
Rosa, who was kind enough to let us know the situation, said that
“I do not think it is in anybody’s interests to promote this person to the public.”
I very much agree, and as I see it there are two ways for us to deal with this.
The first is simply to delete the entry. This way nobody looking at Little Legends finds the place, and so nobody gets harmed.
That’s fine, just as long as people’s only way of finding out about either of the two “holiday homes” is through us. Pretty much everyone I know, though, uses one or more points of reference when looking things up online.
The second way is to keep the listing, but add comments and ratings to warn people of the situation. And this is what we’ve opted for.
This way, hopefully, the information is out in the open, echoing the Herefordshire site’s news about the holiday homes. And this way, hopefully, people stand a slightly better chance of avoiding disappointment and worse on their holidays.
There may well be better ways of dealing with this, though, or I may have chosen the wrong option. Do please let us know what you think, though. At root, we’re trying to help parents and families, and so if you think what we’ve done is misguided, then please help us steer on to the right track.
Tags: holiday, Littlelegends, openness, policy
Personally, I’d favour the approach you’re taking. I’ve been through this debate in a work context, and we opted for exactly this second strategy. If you delete the entry, there’s a chance some poor family won’t have time to do further research on the place, and will have their holiday messed up. My 10 cents’ worth – and it is just that! – is it’s helpful for LL to tell the not-so-good news, as well as spread the word about better places. Gives you even more credibility!